What if my hearing aids don’t work properly?

What if my hearing aids don’t work properly?
If you’re having problems with your hearing aids, your audiologist or hearing aid dispenser can help you. However, there are some common problems that you may be able to solve yourself. Your hearing aids may not seem to be working for a number of reasons.
No sound or very muffled sound
  • Check that your hearing aids are switched on properly.
  • If your hearing aids have a volume control, check that it’s not been turned right down.
  • Check that you haven’t switched them to the ‘loop’ setting by accident.
  • Check that the earmoulds or domed tips aren’t blocked with wax.
  • There may be moisture in the tubing. Pull the tubing gently off the hooked part of the aid and blow through it to remove any droplets that may have collected and could be blocking the sound. (If condensation continues to be a problem, ask if you can have special low-condensation tubing fitted.)
  • Check that the batteries are the right way round. If they are, try replacing them with new batteries.
  • Check that the tubing is not squashed or split.

 What if my hearing aids don’t work properly?

If you have checked all of these things and the hearing aid is still not working, you’ll need to take it back to your audiology department or hearing aid dispenser to see if it needs to be repaired.
Buzzing noises
This may mean that you have switched your hearing aid to the loop setting by accident
Whistling or squeaking noises
This may mean that:
  • The earmould is not in your ear correctly – take it out and push it gently back in, to check
  • You have excess wax in your ears – ask your GP to check your ears
  • The earmoulds do not fit your ears closely enough – you’ll need to ask for new ones
  • Tthe earmoulds, hooked ‘elbows’ or tubing in BTE aids have become loose or have split. If this is the problem, you’ll need to get help from your audiologist or hearing aid dispenser.
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